Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

Are all products on Wheelers Luxury Gifts authentic?

Yes, we are authorized stockists for all the brands we carry. Every item is 100% authentic and comes with the original manufacturer's packaging and certificates of authenticity where applicable.

What are your shipping options and delivery times?

We offer standard and express worldwide shipping. UK orders typically arrive within 1-2 business days via DPD or Royal Mail, while international deliveries range from 3-7 business days depending on the destination.

Do you offer a gift wrapping service?

Absolutely. We pride ourselves on our professional gift wrapping service. You can select your preferred wrapping paper and add a personalized handwritten message at the checkout stage.

What is your return policy for luxury items?

We offer a 14-day return period for a full refund or exchange. Items must be returned in their original, unused condition with all security tags and branded packaging intact.

Can I have my purchase personalized or engraved?

Yes, we offer in-house engraving and embossing services on a wide range of leather goods, pens, and jewelry. Please look for the 'Personalize' button on the product page.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.